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To make things easier to find, we have grouped our Terms & Conditions of business based on what it applies to. This saves you the hassle of reading everything only to find the relevant parts. (Should you ever take the time to read what you’re agreeing to)
All enquiries are handled either by phone or by our secure helpdesk. When joining us, you agree that you will use either our secure helpdesk or phone contact for all communications.
By using only these methods, we can be sure it is only the account owners that we are dealing with.
Should you ever need to contact us with a complaint, question or query of any nature at all, for any reason, we guarantee that you will at the very least, get a human reply the same day and we endeavour to get your situation resolved the same day, or as promptly as physically possible, where any third parties may be involved.
All complaints, enquires and support need to be sent by support ticket from within your secure client area. This avoids any possibility of them being lost or sent to an incorrect address. Or telephone us.
If you wish to report abuse coming from our network, please use our contact form found on our contact page here.
We also guarantee to be available by telephone between the hours of 8 am and midnight 7 days a week. This includes all public holidays.
In the following terms and conditions unless the context otherwise requires: “we” “us” means WESH UK. “you” “user” means you the customer or any person who makes use of our services through you or on your behalf.
“services” means web hosting, domain name registration and or any other facility or service provided by WESH UK to you.
The term “registrant” means the person applying for a domain name or any party acting on behalf of a registrant. The term “web site” means your files, within the area on our server, for use by you as a web site on the internet.
The term “registry” means the relevant domain names registry. Such as Nominet or TUCOWS.
All users of services provided by WESH UK, by use of our services, accept these terms and conditions, irrespective of the mode or manner of ordering employed by the user when ordering the services.
As a customer, you agree that you shall defend, indemnify, save and hold WESH UK harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitors fees asserted against WESH UK, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by a customer, its agents, employees or assigns.
Customers agree to defend, indemnify and hold harmless WESH UK against liabilities arising out of any defective products sold to customers from a WESH UK server, any injury to person or property caused by any products sold or otherwise distributed in connection with WESH UK’s servers and any material supplied by customers infringing or allegedly infringing on the proprietary rights of a third party, including copyright infringement.
WESH UK will not be responsible for any damages your business may suffer.
WESH UK disclaims any warrantor merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, viruses and any and all service interruptions.
We reserve the right to amend and update these Terms and Conditions at any time, but we will provide announcements in our customer services section in advance, and email EVERY customer to provide adequate time to question or raise any concerns regarding any forthcoming changes. We never distribute your name or e-mail address to any third parties.
– Non-refundable, as it is the clients responsibility to switch off the auto-renew for any domain names they do not wish to renew. We do of course send out many carefully timed reminders long in advance long before a domain is due, along with instructions on what to do if you do not want to renew a particular domain name.
– You MUST notify us no later than 24 hours before its renewal date, by support ticket only. All accounts due for renewal shall be invoiced 24 hours in advance of the 1st of the due month.
– You MUST notify us no later than 24 hours before its renewal date, by support ticket only. All accounts due for renewal shall be invoiced 24 hours in advance of the 1st of the due month.
– A minimum of 1 clear calendar month is required to cancel a dedicated server.
If you fail to notify us of cancellation and your invoice(s) are then generated, these invoices shall be deemed valid, outstanding and due for payment. If your invoice is for shared or reseller hosting, for a full 12 months, we can reduce it to 1 month and this amount will be due for payment and your plan terminated at the end of that single paid month.
Regardless of payment frequency, these services are all “per-year”. This is due to the software licencing we have to invest in to provide your service.
Cancellations prior to the end of a current 12-month period will result in a final invoice for any outstanding months.
All fees to WESH UK are payable monthly, quarterly, 6 monthly, annually or on a “per job” basis in the case of non hosting services.
If there is any money due to you, this will be added to your account as a credit. This includes mistakes made by customers that accidentally sign up for hosting twice.
If you are transferring from any other hosting company, you are entitled to use only the discounts listed on our refugee discounts page.
You may also contact us to ask if your current host (Not listed) could be included, but we will not add any host who is a reseller (Not an actual host) nor any business seen hiding their WHOIS or deliberately using false information in their WHOIS records.
If you want a refund for Web Hosting within 30 days of joining WESH UK then a no quibble refund will be issued. We issue all refunds via the same method they were paid to us and only once your original funds have cleared can we give them back to you.
Our 30 day money back guarantee is applicable ONLY to annual accounts and is only for the first 30 days of that accounts existence (not renewals).
Unfortunately Our 30 day money back guarantee can not include domain name registration fees, SSL certificate purchases and the purchase of any extra service’s.
Customer refund requests must be via support ticket only.
WESH UK will charge an additional 20% of an invoices full balance on any invoices still unpaid 6 days after its due date. This is to cover admin costs and time spent chasing the customer.
All charges payable by you for our services shall be in accordance with the scale of charges and rates published on our website. These are payable in advance of our service provision. We do however reserve the right to change pricing at any time if needed.
All payments must be in UK Pounds Sterling.
Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on-time, we shall be entitled forthwith to suspend or remove the provision of all services to you.
WESH UK reserves the right to take legal action regarding outstanding payments.
WESH UK reserves the right to interrupt a customers services until final payment is made or any outstanding balance is cleared preventing their usage or copying elsewhere.
We will NOT accept reasons such as “I don’t DO email”, why didn’t you call me to tell me?” “I didn’t know I had to pay an invoice” or other such similar reasons. If collection proves necessary, the client hereby agrees to pay all fees incurred by that process. (This has never ever happened yet)
Please pay on time or speak to us.
1.1 We make no representation that the domain name you wish to register is capable of being registered by or for you. You should therefore not assume registration of your requested domain name or services until you have been notified that it has been registered and appears with your details in the relevant WHOIS search. Any action taken by you before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them found here:
For the Nominet naming authorities terms and conditions click here.
1.2.1 You shall have no right to bring any claim against us in respect of refusal to register a domain name or cancellation of the domain name by the relevant naming authority, Any administration charge paid by you to us shall be non-refundable not withstanding refusal by the naming authority to register your desired domain name.
1.3 With the exception of the naming authority subject to sub clause 1.2.1 if we WESH UK cannot register a domain name, you the user will be refunded the domain registration fee in full, you will not be entitled to any other form of compensation from us. Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card. Due to the personalised nature of domain names and the registration process, unfortunately once registered or submitted the domain name cannot be cancelled and there can be no refund.
1.4 We give no warranty that your domain name is or will continue to be available for your use or that no domain name is or will be registered which conflicts with your domain name or which otherwise affects your use of your domain name.
1.5 We shall have no liability in respect of the use by you of any domain name any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.6 We shall not release any domain to another provider unless full payment for that domain has been received by us. You may not sell any domain name for which WESH UK has not received payment. You may not transfer ownership of any domain name for which WESH UK has not received payment.
1.7 It is the sole responsibility of you the user to provide us WESH UK with up to date contact details and to inform us (WESH UK) of any renewals concerning domain names registered.
Uniform Domain Name Dispute Resolution Policy
(As Approved by ICANN on October 24, 1999)
1. Purpose. This Uniform Domain Name Dispute Resolution Policy (the “Policy”) has been adopted by the Internet Corporation for Assigned Names and Numbers (“ICANN”), is incorporated by reference into your Registration Agreement, and sets forth the terms and conditions in connection with a dispute between you and any party other than us (the registrar) over the registration and use of an Internet domain name registered by you. Proceedings under Paragraph 4 of this Policy will be conducted according to the Rules for Uniform Domain Name Dispute Resolution Policy (the “Rules of Procedure”), which are available at www.icann.org/udrp/udrp-rules-24oct99.htm, and the selected administrative-dispute-resolution service provider’s supplemental rules.
2. Your Representations. By applying to register a domain name, or by asking us to maintain or renew a domain name registration, you hereby represent and warrant to us that (a) the statements that you made in your Registration Agreement are complete and accurate; (b) to your knowledge, the registration of the domain name will not infringe upon or otherwise violate the rights of any third party; (c) you are not registering the domain name for an unlawful purpose; and (d) you will not knowingly use the domain name in violation of any applicable laws or regulations. It is your responsibility to determine whether your domain name registration infringes or violates someone else’s rights.
3. Cancellations, Transfers, and Changes. We will cancel, transfer or otherwise make changes to domain name registrations under the following circumstances:
a. subject to the provisions of Paragraph 8, our receipt of written or appropriate electronic instructions from you or your authorized agent to take such action;
b. our receipt of an order from a court or arbitral tribunal, in each case of competent jurisdiction, requiring such action; and/or
c. our receipt of a decision of an Administrative Panel requiring such action in any administrative proceeding to which you were a party and which was conducted under this Policy or a later version of this Policy adopted by ICANN. (See Paragraph 4(i) and (k) below.)
We may also cancel, transfer or otherwise make changes to a domain name registration in accordance with the terms of your Registration Agreement or other legal requirements.
4. Mandatory Administrative Proceeding.
This Paragraph sets forth the type of disputes for which you are required to submit to a mandatory administrative proceeding. These proceedings will be conducted before one of the administrative-dispute-resolution service providers listed at https://www.icann.org/resources/pages/providers-6d-2012-02-25-en (each, a “Provider”).
a. Applicable Disputes. You are required to submit to a mandatory administrative proceeding in the event that a third party (a “complainant”) asserts to the applicable Provider, in compliance with the Rules of Procedure, that
(i) your domain name is identical or confusingly similar to a trademark or service mark in which the complainant has rights; and
(ii) you have no rights or legitimate interests in respect of the domain name; and
(iii) your domain name has been registered and is being used in bad faith.
In the administrative proceeding, the complainant must prove that each of these three elements are present.
b. Evidence of Registration and Use in Bad Faith. For the purposes of Paragraph 4(a)(iii), the following circumstances, in particular but without limitation, if found by the Panel to be present, shall be evidence of the registration and use of a domain name in bad faith:
(i) circumstances indicating that you have registered or you have acquired the domain name primarily for the purpose of selling, renting, or otherwise transferring the domain name registration to the complainant who is the owner of the trademark or service mark or to a competitor of that complainant, for valuable consideration in excess of your documented out-of-pocket costs directly related to the domain name; or
(ii) you have registered the domain name in order to prevent the owner of the trademark or service mark from reflecting the mark in a corresponding domain name, provided that you have engaged in a pattern of such conduct; or
(iii) you have registered the domain name primarily for the purpose of disrupting the business of a competitor; or
(iv) by using the domain name, you have intentionally attempted to attract, for commercial gain, Internet users to your web site or other on-line location, by creating a likelihood of confusion with the complainant’s mark as to the source, sponsorship, affiliation, or endorsement of your web site or location or of a product or service on your web site or location.
c. How to Demonstrate Your Rights to and Legitimate Interests in the Domain Name in Responding to a Complaint. When you receive a complaint, you should refer to Paragraph 5 of the Rules of Procedure in determining how your response should be prepared. Any of the following circumstances, in particular but without limitation, if found by the Panel to be proved based on its evaluation of all evidence presented, shall demonstrate your rights or legitimate interests to the domain name for purposes of Paragraph 4(a)(ii):
(i) before any notice to you of the dispute, your use of, or demonstrable preparations to use, the domain name or a name corresponding to the domain name in connection with a bona fide offering of goods or services; or
(ii) you (as an individual, business, or other organization) have been commonly known by the domain name, even if you have acquired no trademark or service mark rights; or
(iii) you are making a legitimate non-commercial or fair use of the domain name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark or service mark at issue.
d. Selection of Provider. The complainant shall select the Provider from among those approved by ICANN by submitting the complaint to that Provider. The selected Provider will administer the proceeding, except in cases of consolidation as described in Paragraph 4(f).
e. Initiation of Proceeding and Process and Appointment of Administrative Panel. The Rules of Procedure state the process for initiating and conducting a proceeding and for appointing the panel that will decide the dispute (the “Administrative Panel”).
f. Consolidation. In the event of multiple disputes between you and a complainant, either you or the complainant may petition to consolidate the disputes before a single Administrative Panel. This petition shall be made to the first Administrative Panel appointed to hear a pending dispute between the parties. This Administrative Panel may consolidate before it any or all such disputes in its sole discretion, provided that the disputes being consolidated are governed by this Policy or a later version of this Policy adopted by ICANN.
g. Fees. All fees charged by a Provider in connection with any dispute before an Administrative Panel pursuant to this Policy shall be paid by the complainant, except in cases where you elect to expand the Administrative Panel from one to three panelists as provided in Paragraph 5(b)(iv) of the Rules of Procedure, in which case all fees will be split evenly by you and the complainant.
h. Our Involvement in Administrative Proceedings. We do not, and will not, participate in the administration or conduct of any proceeding before an Administrative Panel. In addition, we will not be liable as a result of any decisions rendered by the Administrative Panel.
i. Remedies. The remedies available to a complainant pursuant to any proceeding before an Administrative Panel shall be limited to requiring the cancellation of your domain name or the transfer of your domain name registration to the complainant.
j. Notification and Publication. The Provider shall notify us of any decision made by an Administrative Panel with respect to a domain name you have registered with us. All decisions under this Policy will be published in full over the Internet, except when an Administrative Panel determines in an exceptional case to redact portions of its decision.
k. Availability of Court Proceedings. The mandatory administrative proceeding requirements set forth in Paragraph 4 shall not prevent either you or the complainant from submitting the dispute to a court of competent jurisdiction for independent resolution before such mandatory administrative proceeding is commenced or after such proceeding is concluded. If an Administrative Panel decides that your domain name registration should be canceled or transferred, we will wait ten (10) business days (as observed in the location of our principal office) after we are informed by the applicable Provider of the Administrative Panel’s decision before implementing that decision. We will then implement the decision unless we have received from you during that ten (10) business day period official documentation (such as a copy of a complaint, file-stamped by the clerk of the court) that you have commenced a lawsuit against the complainant in a jurisdiction to which the complainant has submitted under Paragraph 3(b)(xiii) of the Rules of Procedure. (In general, that jurisdiction is either the location of our principal office or of your address as shown in our Whois database. See Paragraphs 1 and 3(b)(xiii) of the Rules of Procedure for details.) If we receive such documentation within the ten (10) business day period, we will not implement the Administrative Panel’s decision, and we will take no further action, until we receive (i) evidence satisfactory to us of a resolution between the parties; (ii) evidence satisfactory to us that your lawsuit has been dismissed or withdrawn; or (iii) a copy of an order from such court dismissing your lawsuit or ordering that you do not have the right to continue to use your domain name.
5. All Other Disputes and Litigation. All other disputes between you and any party other than us regarding your domain name registration that are not brought pursuant to the mandatory administrative proceeding provisions of Paragraph 4 shall be resolved between you and such other party through any court, arbitration or other proceeding that may be available.
6. Our Involvement in Disputes. We will not participate in any way in any dispute between you and any party other than us regarding the registration and use of your domain name. You shall not name us as a party or otherwise include us in any such proceeding. In the event that we are named as a party in any such proceeding, we reserve the right to raise any and all defences deemed appropriate, and to take any other action necessary to defend ourselves.
7. Maintaining the Status Quo. We will not cancel, transfer, activate, deactivate, or otherwise change the status of any domain name registration under this Policy except as provided in Paragraph 3 above.
8. Transfers During a Dispute.
a. Transfers of a Domain Name to a New Holder. You may not transfer your domain name registration to another holder (i) during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded; or (ii) during a pending court proceeding or arbitration commenced regarding your domain name unless the party to whom the domain name registration is being transferred agrees, in writing, to be bound by the decision of the court or arbitrator. We reserve the right to cancel any transfer of a domain name registration to another holder that is made in violation of this subparagraph.
b. Changing Registrars. You may not transfer your domain name registration to another registrar during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded. You may transfer administration of your domain name registration to another registrar during a pending court action or arbitration, provided that the domain name you have registered with us shall continue to be subject to the proceedings commenced against you in accordance with the terms of this Policy. In the event that you transfer a domain name registration to us during the pendency of a court action or arbitration, such dispute shall remain subject to the domain name dispute policy of the registrar from which the domain name registration was transferred.
9. Policy Modifications. We reserve the right to modify this Policy at any time with the permission of ICANN. We will post our revised Policy at <URL> at least thirty (30) calendar days before it becomes effective. Unless this Policy has already been invoked by the submission of a complaint to a Provider, in which event the version of the Policy in effect at the time it was invoked will apply to you until the dispute is over, all such changes will be binding upon you with respect to any domain name registration dispute, whether the dispute arose before, on or after the effective date of our change. In the event that you object to a change in this Policy, your sole remedy is to cancel your domain name registration with us, provided that you will not be entitled to a refund of any fees you paid to us. The revised Policy will apply to you until you cancel your domain name registration.
You are permitted to resell individual shared hosting plans to your clients, such as setting up a web hosting plan for somebody who doesn’t know how to do it, or you have built their website and pay for the web hosting yourself, but what we do not allow is for you to resell parts of a shared web hosting plan to individuals under any circumstances.
Add-on domains are for the primary shared web hosting user only, and are not to be resold to host websites for your clients. Any shared web hosting account found to be hosting websites that belong to others, will be asked to separate the websites into individual shared web hosting plans. You can host as many websites as you like, for your clients, but each client must have their own shared hosting plan.
Your add-on domains should match the ownership/domain registration details of the primary cPanel account domain name, which we will and do check first.
We do not allow adult, warez, gang sites, racial hatred, illegal MP3 Sites, .exe files or IRC Bots, hate sites, pirated software, pornography, gambling/betting websites or hack programs and archives.on any of our shared web hosting servers. If you are found to be hosting any of the above, we reserve the right to suspend your account, pending investigation.
You may not run server processes (eg. talkers/IRC Bots) or any performance monitoring for other web sites from your shared web hosting. If you do, we will delete them without warning and will suspend your account immediately and invoice you £50+vat for the cleanup.
It is commonly known that WESH UK shared web hostng does at the very least, provide 12.5x more CPU resources than almost all other shared web hosting companies, and so with that in mind, our shared web hosting limits are far greater than most. Our CPU limits are 100% of 1 CPU core, instead of the 1% to 10% found elsewhere.
Should we find that your average CPU usage, or your constant max usage is 100% we will notify you firstly and ask you to reduce your CPU usage as quickly as you can. If your usage is however at a level that is causing problems for others, we reserve the right to suspend your website for short periods of time, providing immediate notification of this, by email for you.
Users must not participate in any form of unsolicited bulk e-mailing or spam. Any email newsletters or bulk emails MUST adhere to our mailing list article. We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing (spamming).
“Safe lists” and “double optin” lists that you purchase on the internet will NOT be tolerated and will be treated as spamming.
Email forwarding to any email address outside of our network is also considered unsolicited email sending and is not to be used at all.
Email forwarding puts our server and your domain name at risk of being blacklisted and is not allowed. Any email forwarding we dicover within your cPanel will be removed without warning.
Any user who attempts to send out or puts in place email forwarding that allows spam to be forwarded to other providers will have their account suspended without notice. (Our shared servers all have strict outgoing mail controls blocking the sending of bulk emails)
WESH UK will charge the holder of the account used to send any unsolicited e-mail a server clean up fee. This cost of the clean up fee is £50+vat. Depending on the number of blacklists you cause our server to be placed on, you can also incur costs of £85+vat per blacklist.
By logging into or uploading files to your shared web hosting account, you are accepting our Terms and Conditions.
Your shared web hosting account is for you or your customers use only. You must not divulge its password to any other person, and you should take reasonable precautions to ensure that it is not discovered by other people.
Compromised shared web hosting accounts, such as hacked websites or poorly coded sites that allow them to be abused easily, will be suspended immediately and will incur an immediate server cleanup charge of £50 +vat.
If a compromised or hacked account causes any WESH UK server or IP address to be blacklisted, the cPanel account owner will incur a delisting fee of £85 +vat per-blacklist.
You absolutely MUST keep your accounts secure and websites up-to-date at ALL times!
If you do NOT know how to do this or what it means then you must ask the person who built your website to ensure it is maintained regularly to prevent abuse or speak to us and we can put you in touch with an expert who can. Doing nothing is not an option.
Data stored on our shared servers is backed up every 12 hours. We do also recommend that you keep an independent backup of all data stored on your web space. You can restore individual pages or files using the off-site backs live from within Cpanel.
We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services, especially after your account has either elapsed or been cancelled, all files (including web pages, etc.) will be deleted upon an account termination..
We reserve the right to terminate your shared web hosting plan(s) at any time if you are found to be breaking these terms & conditions but we will provide you with 1 written warning notice beforehand and only if you fail to comply will we terminate your shared web hosting plan(s) without any further notice.
We make no representation and give no warranty as to the accuracy or quality of information received by any person via the server and we shall have no liability for any loss, disruption or damage to any data stored on the server.
You shall keep adequate backups of all content you upload in respect of any loss, disruption or damage to data stored on the server.
You represent, undertake and warrant to us that you will use the web hosting allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that:
You will not use the server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorise or permit any other person to do so.
You will not post, link to or transmit:
(a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way.
(b) any material containing a virus or other hostile computer program.
(c) any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
You will not send bulk email unless the list is built by you personally and double opt-in. Nor will you promote a site hosted on our network using bulk email.
You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft or unauthorised disclosure of your password or other security information.
You shall observe the procedures which we may from time to time prescribe and shall make no use of the servers which is detrimental to our other customers.
You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.
In the case of an individual user, you warrant that you are at least 18 years of age and if the user is a company, you warrant that the services will not be used by anyone under the age of 18 years.
Any access to other networks connected to WESH UK must comply with the rules appropriate for those other networks.
While we will use every reasonable endeavour to ensure the integrity and security of the servers, we do not guarantee that the servers will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email or any of our services as a result.
In the case where an upgrade to services or space is applied for, we do not warrant that we will be able to upgrade all customers or to be able to add additional services. We also reserve the right to deny upgrades and to remove services without notice.
You will not employ programs which consume excessive system resources, including but not limited to processor cycles and memory.
All files you store on the server will be reachable via a hyperlink from a page on your site or will form part of your web site or Cpanel functionality.
We reserve the right to remove any material which we deem inappropriate from your web site without notice, this also includes any web site’s which provide “links to” or “how to” information about any such material. We do not host illegal MP3, Emulators, Roms, Warez or Adult content.
It is the sole responsibility of you the user to provide us with up to date contact details and to inform us of any non-renewals concerning any of our services.
WESH UK guarantees to maintain 99.9% server uptime each and every month. This is the equivalent to no more than 50 minutes of unplanned downtime per month.
Shared server uptime means simply that your web site is viewable to the internet across the globe through a web browser, uptime does not include email, FTP, Statistics or other shared web hosting components as these do get upgraded and modified regularly. Uptime is simply web page availability.
Should WESH UK fail to hit 99.9% uptime in any given month, you are entitled to request a credit to your account with 1 day of hosting for every 1 hour over the first 50 minutes for that month. This is limited to 1 credit per customer, regardless of how many accounts that customer may have per server.
Commercial use of web, email and ftp space is fine.
You are responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK laws.
You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s).
We reserve the right to remove material deemed inappropriate from your web pages, without prior notice (But we will tell you what has been done and why).
WESH UK do not allow adult, warez or illegal MP3, hate sites or terrorism web sites on our servers.
Server owners must not participate in any form of unsolicited bulk e-mailing or spam. Any email newsletters or bulk emails MUST adhere to our mailing list article. We take a zero-tolerance stance against sending of unsolicited e-mail, bulk emailing (spamming).
“Safe lists” and “double opt-in” lists that you purchase on the internet will NOT be tolerated and will be treated as spamming. Any user who attempts to send out spam will have their email sending limits restricted without notice and be subject prior approval for any subsequent bulk mailings.
WESH UK will charge the server owner an unsolicited e-mail abuse clean up fee. This cost of the cleanup fee is dependent on the number of blacklists you cause the server to be placed on, and can cost us as much as £85+vat per blacklist.
By logging into or uploading files to your dedicated server (Including Cloud VPS), you are accepting these Terms and Conditions.
We do not allow adult, warez, gang sites, racial hatred, illegal MP3 Sites, .exe files or IRC Bots, hate sites, pirated software, pornography, gambling/betting websites or hack programs and archives. If you are found to be hosting any of the above, we reserve the right to suspend your entire server, with NO refund.
You may not run server processes (eg. talkers/IRC Bots) or any performance monitoring for other web sites from your server. If you do, we will delete them without warning and may suspend your server immediately and invoice you £50+vat for the cleanup.
Your server and all accounts on it are for you or your customers use only. You must not divulge the password to any other person. You should take reasonable precautions to ensure that it is not discovered by other people.
Compromised hosting accounts that have been used for fake login websites (Such as banking, eBay and any other website not owned by the account holder) or for sending spam, will be suspended immediately and a cleanup admin fee of £50+vat will be charged to the account holder. Please keep your accounts secure at ALL times!
WESH UK guarantees that we will do our utmost to maintain 99.9% server uptime each and every month, which is the equivalent to no more than 50 minutes of downtime per month.
Server uptime means simply that your web sites are viewable to the internet across the globe through a web browser, uptime does not include email, FTP, Statistics or other web hosting components as these do get upgraded and modified regularly. Uptime is simply web page availability.
Should WESH UK fail to hit 99.9% uptime in any given month, you are entitled to request a credit to your account with 1 day of hosting for every 1 hour over the first 50 minutes for that month.
Commercial use of web, email and ftp space is fine.
You are responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK laws.
You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s).
We reserve the right to remove material deemed inappropriate from your server, without prior notice (But we will tell you what has been done and why). WESH UK do not allow adult, warez or illegal MP3, hate sites or terrorism web sites on our servers.
We make no representation and give no warranty as to the accuracy or quality of the information received by any person via your server and we shall have no liability for any loss, disruption or damage to any data stored on your server.
You shall effect and maintain adequate backup and insurance cover in respect of any loss, disruption or damage to data stored on your server.
You represent, undertake and warrant to us that you will use the server allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that:
You will not use the server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorize or permit any other person to do so.
You will not post, link to or transmit:
(a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way.
(b) any material containing a virus or other hostile computer program.
(c) any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
You will not send bulk email unless the list has been subscribed to directly through your hosted site on our server and is double opt-in. Nor will you promote a site hosted on our network using bulk email(Spamvertising).
You shall keep secure any identification, password and other confidential information relating to your server and shall notify us immediately of any known or suspected unauthorized use of your server or breach of security, including loss, theft or unauthorized disclosure of your password or other security information.
You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.
You warrant that you are at least 18 years of age and if the user is a company, you warrant that the services will not be used by anyone under the age of 18 years.
Any access to other networks connected to WESH UK must comply with the rules appropriate for those other networks.
While we will use every reasonable endeavour to ensure the integrity and security of your server(s), we do not guarantee that the servers will be free from unauthorized users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email or any of our services as a result.
In the case where an upgrade to your server(s) is applied for, we do not warrant that we will be able to add additional services(Such as physical hardware limitations). We also reserve the right to deny upgrades and to remove services with notice.
You will not employ programs which consume excessive system resources, including but not limited to processor cycles and memory.
We reserve the right to remove any material which we deem inappropriate from your web site without notice, this also includes any web site’s which provide “links to” or “how-to” information about any such material.
It is the sole responsibility of the server customer to provide us with up to date contact details and to inform us of any non-renewals concerning any of your servers no later than 1 calendar month in advance.
We do regularly build websites for our customers should the need arise. As part of this service we gaurantee that your website build is professionally managed.
As of 2020, all website construction is now managed as a time and task monitor project. This ensures that you will know what is going to happen and how much time is spent on each item.
We also gaurantee that all constructed websites will come with a minimum of 2 hours of tuition on how to use and administer your website once completed.
We bill for website work in blocks of 10 hours and upon requesting a website from us, you will be billed for the first 10 hours. Rates updated accordingly via our website.
You agree that all digital resources required for your website such as software, plugins, themes or stock imagery will be billed for seperately at time of purchase.
WESH UK will provide the client with access to review the website and its infrastructure during the entire building phase of the project.
Access is provided right from the start all the way through to completion and website traiing.
You “The client” will be expected to provide all content required for your website in a timely manner. You are also expected to be the owner of any branding artwork used on your website where applicable.
You agree to reimburse WESH UK for any additional, pre-approved expenses necessary for the completion of any work. As defined above by us, examples of which might be the purchase of special fonts, stock photography etc at your request.
All WESH UK website services may be used for lawful purposes only.
It is your responsibility to provide WESH UK with material and content to which you have a lawful right to do so. You also give WESH UK the right to publish any material and content provided by you within your website.
You agree to indemnify and hold WESH UK harmless from all and any claims resulting from your negligence in respect of copyright permissions or any claims resulting from your use of our services or any damages you or any other party may incur.
Please only send us media you own and retain any originals. Most of all, we sincerely hope you will keep in touch regularly and will be more than satisfied with your service.
Once completed, the finished website will be deemed to be accepted and approved unless the client notifies WESH UK within ten (10) days from the date of completion.
WESH UK at maintain the right to provide the finished website up to 28 days from date of last instruction by the client, which may be due to staff holiday, illness or other such unforeseen circumstances, however a much faster turnaround is to be expected and any delays are always notified of immediately.
We will make every effort to ensure your website will work with the most common current browsers. Because 100% compatibility with future web browsers can’t be guaranteed, we advise regular maintenance is in place for your finished website.
Website maintenance and marketing are not “quick-fix” nor “one-off” services. Because these services are specialised and custom to you, they require planning, experience and considerable skill to maintain.
Furthermore, providing these services also involves a large financial commitment from us, to purchase security and performance software for you.
All of our website maintenance, marketing, SEO and management services are for a fixed term of 12 months and auto-renew each year.