Contacting your Web Hosting Company.
Contacting your Web Hosting Company should be easy and painless. Get in touch using any of the methods below, Working with us is personal!
IT Helpdesk support
Don’t forget that as your Web Hosting Company, we provide your IT Helpdesk for free. Your IT repairs and support are included with your website hosting plan.
If you would like to schedule some tuition or IT help then please do let us know. Alternatively, book a call-out for one of us to come to you for some on-site tech support or IT repairs. Because we enjoy to hearing from you.
No other web hosting company provides you with an IT Helpdesk of your own. Because no other website host will support you like we do! WESH UK are the smartest choice.
Telephone support.
Contacting your web hosting company by telephone:
0800 5 999 404
8am to Midnight any day.
Ideal for info requests or “how do I” queries. If you need to show us error messages or something will take time to investigate then a support ticket is better.
Client Billing and Tech Support
If you need tech help related to an existing domain name or hosting plan then we will ask you to open a secure support ticket from within your client area. This is because we need to have your account details to hand and some time to investigate the problem.
This ensures that we are dealing with the right person and can lookup all of your details from your account straight away. Simply login and click on “Open New Ticket” from your client welcome page.
Client Login
Pre-sales enquiries:
If you would like a quote for web hosting then please provide us with as much info as possible on website size, monthly traffic and what the website does or will do.
Network Abuse:
If you are reporting network abuse, please provide full details of the source and accurate contact info.
Some frequently asked questions from customers.
Can I book a Client Area and cPanel tour?
Yes, absolutely. Simply login to your client area and raise a support ticket requesting a “Client Area & cPanel Tour”. We will work with you to arrange a suitable day/time to show you around. Because you will need Teamviewer installed too.
Can I get a quote to transfer my hosting you WESH UK?
Yes, absolutely. If you send us your existing control panel login details (Not your WordPress login) then we can take a look at your existing hosting plan and its usage and tell you how much you can save by hosting it with us.
Can you guys service my computer/laptop?
As your complete IT departent, we provide computer/laptop servicing at no cost. Because if you are not working, neither are we. If you are not local to Croydon or Bromley, then we can do a remote software service only.
I forgot my client area login. What do I do?
Try the password reset. If you dont have access to that email address anymore, or cannot answer your own security question then call us. Because we will ask you some security questions to ensure it really is you, we will help you get back into your client area.
Social Media
Connecting with us via Social Media.
We have accounts @ Facebook, LinkedIn, twitter and YouTube, but we ask that customers do not use social media for tech support. Because of the info that needs to be given.
We do not regularly check social networking websites for comments. Because all queries come directly to us here on our website or via telephone. Please treat the social networking websites for what they are, a bit of social enjoyment.
FaceBook
LinkedIn
Twitter
YouTube