Payment Method clarification
Just wanted to provide some details on the newly updated payment methods we are now accepting.We want to avoid any confusion and to ensure you have any questions answered before they even arise.
Payment by Bank Transfer / Standing order
This has been welcomed by many dedicated server customers preferring to setup a standing order for regular hosting payments. Many customers have not yet noticed that we have changed banks.
For new or existing standing orders you will find our new bank details on your latest invoice. Selecting “Bank transfer” as the payment method directly on the invoice will show you the bank details.
Bank transfer payments do need to reach us on or before the invoice due date. Please dont setup your standing order to be paid on the due date as it will be late.
If you have any problems then as normal, please do let us know by raising a support ticket.
Payment by Cheque
If you have previously paid by cheque and still wish to continue to pay by cheque then this is fine. We moved offices in April 2007 and you must not send cheques to our old address.
Cheques also need to reach us in time for them to clear. They must be sent to reach us with at least 1 week before your invoice is due.
Payment by Credit and Debit cards
We have now “tentatively” resolved the issue with automated card payments. If you now receive emails to tell you that a card payment has failed, you need to pay online. Login to our billing https://my.wesh.uk/clientarea.php and click on the “view invoice” of the overdue invoice located on the main login page and choose to pay the invoice manually. Alternatively please contact us if you would like help with the payment process.
If you are not sure about anything at all, please contact us. You can also open a support ticket. The only silly questions are the ones that were never asked.
